Items will arrive between 3-10 business days after tracking is sent
Adult signatures are not required
The decision to leave your package without a signature is at the discretion of the delivery person
Freight Delivery (Free Shipping)
Items will arrive anywhere from 7 to 21 business days after tracking is sent
The freight carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window
Free freight delivery requires the customer to move the items into their residence/business
Products that ship this method are usually large and may require assistance (driver is not obligated to assist)
Hydraulic assistance (known as a liftgate) is not provided to lower items to the ground
Front Door Delivery (Upgraded Shipping)
Items will arrive anywhere from 7 to 21 business days after tracking is sent
The freight carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window
Items are taken off the truck and brought to the front of the complex/residence (not indoors)
Inside Delivery (White Glove)
Items will arrive anywhere from 1-4 weeks after tracking is sent
The freight carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window
Items will be delivered inside the complex/residence and placed in the room of choice
A maximum of two flights of stairs (1 flight = 15 stairs) will be accommodated, additional flights will cost $30 per flight
A maximum of 300lb (per piece) will be accommodated, items weighing more will incur additional costs (we will inform you if this is the case)
Assembly and debris removal are not included with this service but are offered, please contact us for a quote
If assembly and debris removal are purchased:
The shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other)
The shipper will remove and dispose of all packaging
Additional Notes
Large quantity orders and oversized products are subject to additional shipping charges.
Additional shipping charges will apply to all Canadian orders. A shipping quote that will include customs fees, tariffs, and taxes will be provided before shipping the order.
We reserve the right to change the shipping options on any items shipped.