Shipping and Delivery

Items are shipped only two ways, small parcel carrier (UPS/FedEx) or by freight truck
We service the United States (including Hawaii, Alaska, and Puerto Rico) and Canada only
Free shipping does not apply to Hawaii, Alaska, Puerto Rico, and Canada shipments (a quote will be sent via email for acceptance for these areas)
All Canadian shipping quotes include customs fees
Refused shipments will have shipping charges (both ways) deducted from the refund
Freight carriers deliver Monday through Friday between 8AM and 5PM
Missed appointments will incur additional fees billed directly to the customer by the carrier

In stock items take 3-7 business days to prep for delivery regardless of delivery method
Tracking is sent via email with the tracking number and carrier’s website to track online
Carriers and transit times are subject to change (weather delays, special events, etc.)
Guaranteed transit times can be purchased at an additional cost
Expedited shipping can be purchased at an additional cost

Items will arrive between 3-10 business days after tracking is sent
Adult signatures are not required
The decision to leave your package without a signature is at the discretion of the delivery person

Items will arrive anywhere from 7 to 21 business days after tracking is sent
The freight carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window
Free freight delivery requires the customer to move the items into their residence/business
Products that ship this method are usually large and may require assistance (driver is not obligated to assist)
Hydraulic assistance (known as a liftgate) is not provided to lower items to the ground

Items will arrive anywhere from 7 to 21 business days after tracking is sent
The freight carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window
If item goes by small parcel carrier, adult signature will be required
Items are taken off the truck and brought to the front of the complex/residence (not indoors)

Items will arrive anywhere from 1-4 weeks after tracking is sent
The freight carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window
Items will be delivered inside the complex/residence and placed in the room of choice
A maximum of two flights of stairs (1 flight = 15 stairs) will be accommodated, additional flights will cost $30 per flight
A maximum of 300lb (per piece) will be accommodated, items weighing more will incur additional costs (we will inform you if this is the case)
Assembly and debris removal are not included with this service but are offered, please contact us for a quote
If assembly and debris removal are purchased:
- The shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other)
- The shipper will remove and dispose of all packaging

Customer must note, in detail, the condition and any damage (holes, crushed corners, dents, worn tops, bottoms or edges, scraping, dirt etc.) to the packaging on the sheet the delivery agent asks you to sign
Customers are encouraged to open freight items and inspect them thoroughly before signing the delivery release
Delivery must be refused if unacceptable levels of damage are witnessed
Pictures must be taken to document the damage – notice of refusal must be made within 24hrs
Items signed off in good condition on the delivery slip are not eligible for damage claims
A customer’s agent (family member or friend) may sign for the package if they are at the residence. A signature by a customer’s agent at the same address is the same as the customer signing for the package.

Any aid in the form of lifting, assembling, debris removal, or installation are done under the sole volition of the customer
Any damages incurred by aiding the delivery agent while the delivery, assembly, debris removal, installation, or inspection is being conducted are the responsibility of the customer
Multiple item orders may be delivered at different times, please make note if all items have to be delivered simultaneously
Customer should not, in any way, attempt to complete a paid service on their own if delivery, assembly, debris removal, installation, or inspection take longer than the allotted time and is rescheduled