Returns and Cancellations Policy
- Orders may be canceled at any point prior to the shipment process with no cancellation fees
- Products that are packaged and put onto a truck for delivery are considered products that are shipped. Any returns or cancellations after this point may be subject to a restocking fee.
- If an item has already been shipped, and then canceled, please refer to the return policy.
- Out of stock items and custom orders are subject to longer lead times
- There are NO RESTOCKING FEES for returned orders but shipping costs are non-refundable
- We will refund your order total, less our costs for shipping and handling each way
- For items that are shipped free, our shipping and handling costs will be deducted from your refund
- A return request must be made within 48 hours after receipt of merchandise
- Returned items must be shipped back to Novi Decor by the customer in its original packaging, unassembled, with no signs of use or attempts at assembly, wear, damage, or removed tags.
Damaged Item Policy
- We take every step possible to ensure your orders arrive in the best condition possible. All shipments must be inspected by the customer upon delivery
- Sign-off should not happen if any signs of damage are noticed
- Damage claims or notice of product deficiency must be made within 48 hours of receipt of merchandise
- Items signed off in good condition are not subject to damage claims
- Claims are not considered filed unless Return Authorization Form and pictures showing the damage are emailed and received within 48hrs of receiving the product.
Non-returnable Item Policy
- All custom or special order items and products that are open box or on clearance are non-refundable
- Custom or special orders have a 50% non-refundable downpayment
- Returns are not accepted on orders shipped to Alaska, Hawaii, Canada, and all other areas outside the continental USA
- Insurance is highly recommended with orders shipped to Alaska, Hawaii, Canada and all areas outside the USA as any damage claims will have to be filed by the customer
- Returns are not accepted for items price matched to another site or on items that have negotiated discounted pricing
- Returns are not accepted on items housed in storage at the customer's request for more than two weeks
- Returns not in transit two weeks after a return request is initiated are not eligible for a return
How to Return an Item
- Please review our Return Policy, our Damaged Item Policy, and our Non-returnable Item Policy to make sure the item is eligible for return
- After you have ensured the item is eligible for return please email the following to email@example.com:
- A filled out Return Authorization Form
- If the item is damaged/defective, at least 2 clear pictures supporting the damage/defect claim
- The order number in the subject line of the email
- Within 1 business day we will respond to set up the next steps
- All backorders less than 90 days will be charged 10% of the purchase price on the credit card initially and the remaining balance when the order ships.
- All backorders that extend longer than 90 days and are approved by the customer will be charged to their credit card in full.
- We reserve the right to cancel a backorder due to unforeseen circumstances. A full refund will be issued.
- PayPal back orders longer than 25 days will be charged in full
- PayPal cancellations will be refunded in full without any fees (unless it is a custom order)
- Orders that have missing or damaged parts will be shipped free of charge
- Replacement parts are subject to different availability than the item ordered
- Standard shipping terms apply to all replacement part orders
- Expedited shipping of replacement parts are subject to additional fees
- In the event that a suitable replacement is not available, a refund (including shipping) will be issued
- Replacement parts are delivered via small parcel (UPS/FedEx) or by curbside freight only
- If a defect is discovered and confirmed, we will replace the defective part at no cost to the buyer.
- In the event that a suitable replacement is not available, a return will be authorized, and after return is completed, a refund will be issued in the form of the original payment method or a company check.
Returns Due to Color
- Returns of products due to the different shades of color are subject to the standard return policy. Colors produced on a screen (monitors, laptops, tablets, cell phones, etc.) vary greatly from company to company and product to product. Ambient light, brightness, color settings, and the viewing angle of a display play a major role in color reproduction. Our vendors do their best to supply us proper colors but due these variables, we cannot guarantee the exact color of a product shown in the pictures.
Returns Due to Material
- Returns of products due to quality of the material are subject to the standard return policy. Quality (i.e. softness, texture, etc.) of a material is subjective. We provide digital swatches to view the texture of the material. Please inquire about physical swatches if the digital swatches do not suffice. Physical swatches may not be available for all products and may incur shipping fees.
Returns Due to Dimensions
- Returns of products due to the incorrect dimensions are subject to the standard refund policy if the actual dimensions lie within 5% of the dimensions listed.
Returns Due to Lack of Photos
- Photos are a certain representation of what the product sold by the supplier. Our suppliers do their best to supply the correct photos of the products with as many viewing angles as possible but issues pertaining to missing angle views of the photos or products not matching the exact photos listed are subject to the standard return policy.