Frequently Asked Questions

 


 

Ordering and Processing

  1. Do you have any store locations?
    • We are an online only retailer. In order to keep our selection large, prices low, and service exceptional we do not have a store front where you can view our products.
  2. Which payment methods do you accept?
    • We accept the following methods of payment: PayPal, Visa, Master Card, Discover, American Express, Corporate/Personal Checks, Wire Transfers
    • *** Personal Checks will be held for 7-10 business days to allow for the check to clear before shipment
  3. Where can I enter my discount code?
    • Click on the "MY CART" button (highlighted in blue below) it will bring you to the Shopping Cart page. If you scroll down, you will see a section on the page that says "Discount Codes" (highlighted in green below).
  4. How do I find a product's SKU?
    • The SKU is located in the middle of the product page under the "Additional Information" section (highlighted in blue below).
  5. Where can I see the final cost for my order?
    • After entering your credit card information during checkout, you will have a chance to review your order. At that time, you will see any applicable taxes/discounts applied and a grand total (highlighted in blue below).
  6. How can I check the status of my order?
    • You will always find the most updated information regarding your order in your Account.
    • Visit My Account and log in.
    • Click "View Order Status."
    • A list of your recent orders and their statuses will appear.
    • Click on your order to check the status

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Shipping

  1. How much will shipping cost?
    • All our products ship free to the continential United States.
    • If you're shipping to Alaska, Hawaii or a U.S. Territory (e.g. Puerto Rico) there will be additional shipping charges because they are outside of the contiguous United States. To learn what additional charges might apply, simply inquire with us prior to your purchase or if you have purchased the item already you will receive an automatic quote pending your approval. Your payment will not be charged unless the quote is accepted.
    • Large commercial or custom made-to-order items may have additional shipping fees. Again, payment will not be charged until all charges are approved.
  2. What shipping methods are available for a product?
  3. Which countries do you ship to?
    • We ship to the continential United States without cost. Delivery is also available to Hawaii, Alaska, Canada, and Puerto Rico at additional costs. Please read our Shipping Policy for complete details.
  4. How long does it take for a product to ship?
    • It normally takes up to 7 business days to process your order and prepare the products for shipment. In some circumstances it may take longer. Please read our Shipping Policy for complete details.

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Tracking and Delivery

  1. How do I track my package?
    • You will receive an email like the one below, once your order has shipped. Below the Item section, you will see a "Shipped By" and Tracking number (highlighted below in blue).
  2. What if my tracking number does not work or shows an incorrect delivery location?
    • Allow 24 to 48 hours for tracking information to show up in the shippers system. Please contact us after that time if is still not in the system or if the tracking number is incorrect. We will do our best to quickly track down the correct tracking number.
  3. What do I do if my tracking number shows "Delivered" but I haven't received anything?
    • Most packages arrive by the estimated delivery date listed in My Account (link opens in a new window). Occasionally, a carrier will scan a package as delivered before it arrives at the final destination. It may take an additional day or two for your package to be delivered.
    • If the package doesn't arrive within a day of the estimated delivery date:
    • Check your mailbox. Some smaller items are placed there.
    • Check with members of your household, neighbors, doormen, and the front desk to see if someone accepted delivery.
    • Look around your delivery area. Carriers try to leave packages in safe locations. Typical spots include under porches, under benches, back doors, and around garages.
    • Look for an attempted delivery notice. If the carrier feels it is unsafe to leave your package at your residence, the driver will leave an attempted delivery notice.
  4. What do I do if an item is missing from my shipment?
  5. What do I do if I received the wrong item?

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Returns

  1. What is your return policy?
  2. How do I return an item?
  3. What if my order arrives damaged?

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